Customer Sales Associate

2023-05-17

Full Time

Description

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Work Arrangements: Onsite

SUMMARY

The Customer Sales Associate is a trusted advisor to customers who identified their needs and helps to resolve parts or equipment issues with sale and timely delivery of quality parts and solutions offerings. They are responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts services and finds solutions to ensure customer satisfaction and future sales. They have solid understanding product offerings, achieving sales goals and administer order management processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Facing (60%)

Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
Engage every customer when they enter store, before they reach the counter (“10 ft /10 seconds in store” rule of engagement)
Provides technical support to customers.
Drives sales by having maintaining current knowledge of all portfolio offerings and leverage technical knowledge to provide value propositions to the customer and drive sales
Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
Enter all orders as quotes
Makes outbound calls including marketing new products.
Generates lead sheets for Account Managers
Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
Parts identification and troubleshooting, beyond OEM parts.
Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio.
Processes Reklaims

Operations (ranges 20-30% depending on number of store associates)

Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
Helps plan store customer and vendor events.
Completes training as required, including safety training, certification and testing.
Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job
Understand and execute processes and standard work.
Identify new opportunities for process improvements.
Flexibility to work overtime/weekends, as required.

Back office (ranges 10-20% depending on number of store associates)

Completes cycle counts
Inventory management – back orders, PO receipts, transfers
Responsible for staging, shipping and receiving parts, equipment, and supplies.
Stocks the parts store with an appropriate amount of merchandise.
Responsible for inventory control and bin location.
Enters inventory into software system.
Manages will calls.
May deliver parts to customer locations or job sites.
Practices safe material handling techniques.
Filing of M/S’s, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes.
Responsible for filing of freight claims for damaged goods.
Manages transfers.
Flexibility to work overtime/weekends, as required.

Winning Culture:

As part of overall responsibilities (no %)

Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results.
Mentors and assists with onboarding of new associates
Continuously seeks out opportunities for learning.
Participates in different team and community involvement activities.
Recognizes others for work well-done.
Demonstrates engaging customer-facing behaviors and customer service

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience required; or equivalent in education and experience. Prefer technical experience. Proven sales and customer service skills. Experience working in a process management system and priority setting. Must be action-oriented, a strong team player and be able to maintain a high energy level even with challenging situations or customers. Must have good computer skills including Microsoft Office; Word, Excel, and Outlook.

What’s in it for you:

Benefits kick in day one!

6% 401K match, plus an additional 2% of eligible pay in core contributions

3 weeks of vacation per calendar year, plus paid holidays

Benefits*: https://www.tranetechnologies.com/en/index/careers/benefits.html

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Base Compensation Range: is $40,000 to $50,000 Total compensation for this role also will include an incentive plan

Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.